Privacy Policy

Welcome to Nazzar (“we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nazzar.in and make purchases from us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

We collect information you provide directly to us, including:

• Name, email address, and phone number when you create an account or place an order
• Shipping address and billing information
• Payment information (processed securely via Razorpay - we never store card details)
• Prescription details if you opt for Power Lens or Bifocal lens add-ons
• Communications you send us via WhatsApp, email, or our contact form

We also collect certain information automatically when you use our site:

• Device and browser information
• IP address and approximate location
• Pages viewed, time spent, and referring URLs
• Cart and browsing activity (to recover abandoned carts)

We use the information we collect to:

• Process and fulfil your orders, including shipping via Shiprocket / Bluedart
• Send order confirmations, shipping updates, and delivery notifications
• Respond to your questions and provide customer support
• Send prescription-related queries via WhatsApp for Bifocal orders
• Improve our website and product offerings
• Detect and prevent fraud or misuse

We do not sell your personal information to third parties. We do not send unsolicited marketing emails.

We share your information only with service providers that help us operate our business:

• Razorpay - payment processing
• Shiprocket / Bluedart / Delhivery - order fulfilment and shipping
• Firebase (Google) - authentication and database
• Cloudflare - CDN and image storage

Each provider is contractually bound to use your information only as necessary to provide services to us and in accordance with applicable law.

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (e.g. GST / tax records for 7 years). You may request deletion of your account data at any time by contacting us - subject to statutory retention requirements.

We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or misuse. Payment data is handled exclusively by Razorpay and is never stored on our servers. Session data is encrypted via industry-standard AES encryption.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

We use session cookies to keep you logged in and to maintain your shopping cart. We do not use third-party advertising cookies or tracking pixels. You can disable cookies in your browser settings, but this may affect site functionality (e.g. staying logged in).

Depending on your location, you may have rights including the right to access, correct, or delete your personal data. To exercise these rights, please contact us at nazzareyewear@gmail.com.

Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the “Last updated” date at the top of this page. Your continued use of our site after any changes constitutes acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy, please reach out:

• Email: nazzareyewear@gmail.com
• WhatsApp: +91 96533 60055